Robbie Robertson is a partner at Deloitte. He has a passion for customer experience, human-centred design and the fusion of digital and spatial design. He says: "The most successful projects I have delivered have been when I have partnered with my clients to put customers and employees at the heart of the solution." Over the past twenty-two years Robbie has worked on multiple global experience design projects, combining service design with spatial and digital strategies to create omni channel solutions. He has worked across many industry sectors, but his focus has mainly been in FSI, healthcare and retail.