Urgent Attention Required: Designing for Crisis
Amie Shao is a principal with MASS Design Group, where she oversees research focusing on health infrastructure planning, design, and evaluation. Blending human-centred design practices with evidence-based research, Amie has collaborated with Ariadne Labs and the Robert Wood Johnson Foundation to investigate the impact of design on clinical care in childbirth, coordinated the production of National Health Infrastructure Standards for the Liberian Ministry of Health, and developed infection control design resources for the United States Agency for International Development. Amie is currently supporting the firm’s COVID-19 research and leading maternal health projects with the Institute for Healthcare Improvement in Africa and PATH South Asia. Her work is aimed at engaging and empowering stakeholders in the design process; supporting and substantiating the impact of design on health, social, and environmental outcomes; and translating research into guidelines that can be used to advocate for policy change.